Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and unwashed—and in its original condition. You'll also need the receipt or proof of purchase.

To start a return, contact us at jillgearin@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable.

You can always contact us with return questions at jillgearin@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on sale items, gift cards, or personalized/custom items. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at jillgearin@gmail.com.